HHCAHPS EXPORT

Before exporting CAHPS, the user needs to ensure that the vendor was set correctly under Admin » Agency settings.

9.png

The HHCAHPS files that are ready for submission are located under Batch – HHCAHPS Export.

1.png

Step (1) Batch Surveys. To narrow down the list, you may put in the Month and Year and set the type of Insurance/Payer.

2.png

3.png

The patients are listed or will be listed down according to the date range set on the counter.

4.png

Under the Validation tab, the ready to submit files will be highlighted in green. The ones highlighted in red are the files that still have items that are required to be completed before they can be submitted. These items will be shown upon clicking the Error link. To submit, the file/s must be checked and then click on “Batch” button to proceed to Step 2

5.png

6.png

Step (2) To access the file, the user must click on the file with the .csv extension. Depending on the user's browser set up, the file may automatically be downloaded or give them two options; to save or to open the file. The user may also print a copy of the file and unbatch it.

If the agency's CAHPS vendor is Strategic Healthcare Programs, LLC., selecting from the list and clicking Submit will automatically send the data to SHP. Furthermore, if the agency's vendor is not SHP, the user will have to download the file and manually upload it to their vendor's portal. After doing this, the user can then select the submitted/uploaded batch and click Submit to mark it as submitted.

7.png

Step (3) The user can view all submitted CAHPS under All Submitted Surveys.

8.png

Version Control #: DSL2019-2.2

Report abuse